An Open Letter to the Suni Imaging User Community from Apteryx, Inc.
Published on January 8, 2019
Apteryx, Inc, Akron, Ohio –
Dental Colleagues, Customers, and Partners,
Since the first of the year, rumors and concerns have been circulating in the dental community about the on-going operations of Suni Medical Imaging — an Apteryx reseller partner. As dentists, you may know them better as Dr. Suni. Since 2002, they have installed thousands of practices with Dr. Suni and Prof. Suni, which are their brand names for Apteryx’s XrayVision imaging software.
It has been rumored that as of January 1, Suni has discontinued operations. Since learning of this news last week, we have reached out to Suni leadership to clarify the situation without a response. In the interest of getting the facts straight, we will continue our efforts to contact Suni directly. However, we feel an immediate obligation to reassure Suni customers that their software and support needs will continue to be met by Apteryx.
Over the next several weeks, Apteryx will proactively contact practices where we know that XrayVision software, sold under Suni’s Dr. Suni and Prof. Suni labels, has been installed. Since we don’t have direct visibility to everyone, we invite all Suni customers to call us at (877) 278-3799 for your immediate support needs and to register for on-going support. Suni customers may also email us at email@example.com or visit www.ledapteryx.com/suni.
As Suni/ XrayVision customers, please rest assured that you are well positioned to make whatever transitions may be required. Dr. Suni and Prof. Suni, like all Apteryx XrayVision products, are designed as an “open” system meaning that you have plug and play interoperability with other open hardware and software solutions. XrayVision is used by over 30,000 practices in the U.S. alone and continues to be actively developed and enhanced — in fact, Suni customers have not yet received our latest version, XrayVision 4.0. We also offer a cloud-based upgrade path via our XVWeb product, which received FDA clearance for our 3D module in late 2018.
Most importantly, know that as a leading provider of imaging solutions since 1995, we understand just how important your imaging system is to your practice. Apteryx stands behind XrayVision and our entire product line, whether sold direct or by our reseller partners. We are ready to support the Suni user community with our team of imaging experts and ensure stability for your practice.
David Gane, DDS